Shlomi Lavi / May 09, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Smith is more expensive to implement (TCO) than DigitalGenius, and Smith is rated higher (88/100) than DigitalGenius (70/100). Smith offers users more features (7) than DigitalGenius (5). There is a clear winner in this case and it is Smith!
Looking for the right AI: Customer Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
DigitalGenius: DigitalGenius is the AI platform that delivers automated resolutions for your support tickets, resulting in incredible customer satisfaction and operational savings.
Smith.ai: Learn how Smith.ai can help your business. We will address your questions about Smith.ai phone receptionists, live chat, or both.
The real total cost of ownership (TCO) of AI: Customer Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for DigitalGenius and Smith.
DigitalGenius price starts at $2,000 per month , On a scale between 1 to 10 DigitalGenius is rated 4, which is lower than the average cost of AI: Customer Support software. Smith price starts at $210 per month , When comparing Smith to its competitors, the software is rated 4 - lower than the average AI: Customer Support software cost.
Bottom line: DigitalGenius cost is around the same cost of Smith.
We've compared DigitalGenius Vs. Smith based on some of the most important and required AI: Customer Support features.
DigitalGenius: Chat, Email alerts, Workflow, Customer Service, Knowledge Base.
Smith: Chat, Dashboard, Knowledge Base, Social Media, Workflow Rules & Management.
DigitalGenius's typical customers include: Small, medium and large size businesses, and Smith's target customer size include: Small, medium and large size businesses.
starts at $2,000 per month
DigitalGenius is an artificial intelligence software that helps businesses reduce customer service costs by delivering automated resolutions for support tickets. The software also delivers automated incoming ti...
Compare Pricing| ITQlick Score: | 70/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | AI: Customer Support -> DigitalGenius review |
| Company: | DigitalGenius |
| Pricing: | starts at $2,000 per month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | DigitalGenius review, DigitalGenius pricing, DigitalGenius alternatives |
| ITQlick Score: | 88/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | AI: Customer Support -> Smith review |
| Company: | Smith.ai |
| Pricing: | starts at $210 per month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Smith review, Smith pricing, Smith alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.