Compare Dixa and NICE CXone - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Dixa or NICE CXone?

NICE CXone is more expensive to implement (TCO) than Dixa, and NICE CXone is rated higher (88/100) than Dixa (83/100). Dixa offers users more features (5) than NICE CXone (0).

Looking for the right Telephony solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Dixa Vs. inContact

Dixa: Create one unified customer experience on email, chat and phone and eliminate the chaos caused by using separate systems.

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

Who is more expensive? Dixa or inContact Cloud Contact Center?

The real total cost of ownership (TCO) of Telephony software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dixa and inContact Cloud Contact Center.

Dixa price starts at $99 per feature/month , On a scale between 1 to 10 Dixa is rated 2, which is much lower than the average cost of Telephony software. inContact Cloud Contact Center price starts at $90 per user/month , When comparing inContact Cloud Contact Center to its competitors, the software is rated 2 - much lower than the average Telephony software cost.

Bottom line: Dixa cost is around the same cost of inContact Cloud Contact Center.

Which software includes more/better features?

We've compared Dixa Vs. NICE CXone based on some of the most important and required Telephony features.

Dixa: Chat, Email alerts, Email integration, Call Center, VoIP.

inContact Cloud Contact Center: We are still working to collect the list of features for inContact Cloud Contact Center.

Target customer size

Dixa's typical customers include: Small, medium and large size businesses, The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management.