Compare Dixa and VanillaSoft - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - Dixa or VanillaSoft?

VanillaSoft is more expensive to implement (TCO) than Dixa, and Dixa is rated higher (83/100) than VanillaSoft (80/100). Dixa offers users more features (5) than VanillaSoft (3). There is a clear winner in this case and it is Dixa!

Looking for the right Telephony solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Dixa Vs. VanillaSoft

Dixa: Create one unified customer experience on email, chat and phone and eliminate the chaos caused by using separate systems.

VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success. VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...

Who is more expensive? Dixa or VanillaSoft?

The real total cost of ownership (TCO) of Telephony software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dixa and VanillaSoft.

Dixa price starts at $99 per feature/month , On a scale between 1 to 10 Dixa is rated 2, which is much lower than the average cost of Telephony software. VanillaSoft price starts at $80 per month , When comparing VanillaSoft to its competitors, the software is rated 4 - lower than the average Telephony software cost.

Bottom line: VanillaSoft is more expensive than Dixa.

Which software includes more/better features?

We've compared Dixa Vs. VanillaSoft based on some of the most important and required Telephony features.

Dixa: Chat, Email alerts, Email integration, Call Center, VoIP.

VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Dixa's typical customers include: Small, medium and large size businesses, VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education, manufacturing, mortgage, telemarketing, media and communications and nonprofit.