Shlomi Lavi /
Sep 12, 2022
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Bottom Line: Which is Better - Enterprise Service Desk or AffinityLive Sync?
AffinityLive Sync is more expensive to implement (TCO) than Enterprise Service Desk, and AffinityLive Sync is rated higher (86/100) than Enterprise Service Desk (84/100). AffinityLive Sync offers users more features (3) than Enterprise Service Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ManageEngine Vs. AffinityLive
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
AffinityLive: AffinityLive was initially developed as internal system for a fast growing professional service, which was struggling to manage sales, projects, service and billing. Find out how, by working with professional service businesses all over the world, our team has refined AffinityLive to deliver solutions to intractable business challenges.
Who is more expensive? Enterprise Service Desk or AffinityLive Sync?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Enterprise Service Desk and AffinityLive Sync.
Enterprise Service Desk price starts at $10 per technician/month , On a scale between 1 to 10 Enterprise Service Desk is rated 2, which is much lower than the average cost of Help Desk software. AffinityLive Sync price starts at $24 per 5 users/month , When comparing AffinityLive Sync to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Enterprise Service Desk cost is around the same cost of AffinityLive Sync.
Which software includes more/better features?
We've compared Enterprise Service Desk Vs. AffinityLive Sync based on some of the most important and required Help Desk features.
Enterprise Service Desk: We are still working to collect the list of features for Enterprise Service Desk.
AffinityLive Sync: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees). Main customer base of the software comes from small and medium businesses.