Shlomi Lavi /
Dec 11, 2022
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Bottom Line: Which is Better - eVoice or SolarWinds Service Desk?
eVoice is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than eVoice (90/100). SolarWinds Service Desk offers users more features (18) than eVoice (9). There is a clear winner in this case and it is SolarWinds Service Desk!
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
j2 Global Vs. Samanage
j2 Global: The Business Cloud Services Division includes j2 Cloud Connect which offers Internet fax, virtual phone and unified communications solutions and j2 Cloud Services™ which offers hosted email and spam and virus blocking, email marketing, CRM solutions, online backup, and web hosting. j2 Cloud Connect markets its services principally under the brand n...
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Who is more expensive? eVoice or SolarWinds?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for eVoice and SolarWinds.
eVoice price starts at $7.50 per user/month , On a scale between 1 to 10 eVoice is rated 6, which is similar to the average cost of VoIP software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average VoIP software cost.
Bottom line: eVoice is more expensive than SolarWinds.
Which software includes more/better features?
We've compared eVoice Vs. SolarWinds Service Desk based on some of the most important and required VoIP features.
eVoice: Mobile Access, Call Center, Conference Calling, Virtualization, Automated Call Center, Customized Call Routing, Supports Caller ID, IVR.
SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
eVoice's typical customers include: Small businesses and start ups, SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.