Compare Fieldaware and Mhelpdesk - Dec 2022

Shlomi LaviShlomi Lavi / Dec 19, 2022

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Bottom Line: Which is Better - Fieldaware or Mhelpdesk?

Mhelpdesk is more expensive to implement (TCO) than Fieldaware, and Mhelpdesk is rated higher (95/100) than Fieldaware (82/100). Fieldaware offers users more features (17) than Mhelpdesk (15).

Looking for the right Booking and scheduling solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FieldLocate Vs. Mhelpdesk

FieldLocate : FieldLocate is an intuitive field service management solution that helps small to mid-sized businesses efficiently manage their field service operations, driving better business performance and reducing costs. FieldLocate automates manual, time-consuming scheduling, invoicing and recordkeeping processes so users gain real-time, end-to-end visibilit...

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Who is more expensive? Fieldaware or Mhelpdesk?

The real total cost of ownership (TCO) of Booking and scheduling software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Fieldaware and Mhelpdesk.

Fieldaware price starts at $70 per user/month , On a scale between 1 to 10 FieldLocate is rated 6, which is similar to the average cost of Booking and scheduling software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Booking and scheduling software cost.

Bottom line: Fieldaware cost is around the same cost of Mhelpdesk.

Which software includes more/better features?

We've compared Fieldaware Vs. Mhelpdesk based on some of the most important and required Booking and scheduling features.

Fieldaware: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing/Invoicing, Case Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, Dashboards, Remote Access.

Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

Fieldaware is specifically designed for small and mid-sized companies to efficiently manage various field service operations. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.



Fieldaware

ITQlick rating
(2.8/5)

starts at $70 per user/month

FieldLocate is a field service management software that can help users to keep track of their assets and streamline service operations. Users don’t have to chase behind money and will be able to add more time t...

Categories: CRM, Field Service, Field Service - HVAC, Field Service - Work Order.

Mhelpdesk

ITQlick rating
(4.3/5)

starts at $374 per 10 users/month

MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place. MHelpdesk...

Categories: Accounting & Finance, Billing & Invoicing, CRM, Complaint Management, Help Desk.

Compare specifications

Compare features

Fieldaware: 17 Features

Billing/Invoicing
Case Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Remote Access
Sales Reports
Calendar Management
Customizable Fields
Customizable Reports
Inventory Management
Maintenance Scheduling
Mobile Access
Reporting & Analytics
Timecard Management

Mhelpdesk: 15 Features

Billing and Invoicing
Customer Survey
Document Management
Knowledge Base/FAQ
Mobile Integration
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Barcode Scanning
Customizable Fields
Customizable Reports
Mobile Access
Work Order Management
Contributor Tracking
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Fieldawa...
ITQlick rating
2.8/5
Score
82/100
Pricing
6/10
License pricing
$70 per user/month
Functionality
29
Compare
Mhelpdes...
ITQlick rating
4.3/5
Score
95/100
Pricing
6/10
License pricing
$374 per 10 users/month
Functionality
40
MINDBODY
ITQlick rating
3.9/5
Score
94/100
Pricing
8/10
License pricing
$159 per month
Functionality
11
SERVICE ...
ITQlick rating
3.6/5
Score
90/100
Pricing
5.8/10
License pricing
$795 per license
Functionality
7
Full Sla...
ITQlick rating
4.5/5
Score
89/100
Pricing
6.8/10
License pricing
$29.95 per user/month
Functionality
6

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.