Shlomi Lavi /
May 30, 2022
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Bottom Line: Which is Better - FocalScope or Assyst?
Assyst is more expensive to implement (TCO) than FocalScope, and FocalScope is rated higher (84/100) than Assyst (75/100). Assyst offers users more features (5) than FocalScope (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FocalScope Ltd Vs. Axios Systems
FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...
Axios Systems: Axios Systems was the first ITSM vendor to adopt the ITIL® framework, pioneering automated ITIL support with the assyst solution. Since then, ITIL has evolved to become a globally accepted framework for managing IT services and the assyst solution continues to support best practices as they evolve.
Who is more expensive? FocalScope or Assyst?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FocalScope and Assyst.
FocalScope price starts at $9 per agent/month , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software. Assyst accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: Assyst is more expensive than FocalScope.
Which software includes more/better features?
We've compared FocalScope Vs. Assyst based on some of the most important and required Help Desk features.
FocalScope: We are still working to collect the list of features for FocalScope.
Assyst: Asset Management, Change Management, ITIL Compliant, Reporting, Service Level Agreements.
Target customer size
FocalScope's typical customers include: Small, medium and large size businesses, Customers of the software include businesses of all sizes and types.