Compare FocalScope and e-ServiceSuite - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - FocalScope or e-ServiceSuite?

e-ServiceSuite is more expensive to implement (TCO) than FocalScope, and FocalScope is rated higher (84/100) than e-ServiceSuite (83/100). e-ServiceSuite offers users more features (3) than FocalScope (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FocalScope Ltd Vs. Buoyant Solutions, Inc.

FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

Who is more expensive? FocalScope or e-ServiceSuite?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FocalScope and e-ServiceSuite.

FocalScope price starts at $9 per agent/month , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software. e-ServiceSuite price starts at $59 per month , When comparing e-ServiceSuite to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: e-ServiceSuite is more expensive than FocalScope.

Which software includes more/better features?

We've compared FocalScope Vs. e-ServiceSuite based on some of the most important and required Help Desk features.

FocalScope: We are still working to collect the list of features for FocalScope.

e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

FocalScope's typical customers include: Small, medium and large size businesses, and e-ServiceSuite's target customer size include: Small, medium and large size businesses.