Compare FocalScope and Helpshift - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - FocalScope or Helpshift?

Helpshift is more expensive to implement (TCO) than FocalScope, and FocalScope is rated higher (84/100) than Helpshift (77/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FocalScope Ltd Vs. Helpshift

FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...

Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value. But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...

Who is more expensive? FocalScope or Helpshift?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FocalScope and Helpshift.

FocalScope price starts at $9 per agent/month , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software. Helpshift price starts at $150 per month , When comparing Helpshift to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.

Bottom line: Helpshift is more expensive than FocalScope.

Which software includes more/better features?

We've compared FocalScope Vs. Helpshift based on some of the most important and required Help Desk features.

FocalScope: We are still working to collect the list of features for FocalScope.

Helpshift: We are still working to collect the list of features for Helpshift.

Target customer size

FocalScope's typical customers include: Small, medium and large size businesses, and Helpshift's target customer size include: Small, medium and large size businesses.