Shlomi Lavi /
Jul 19, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - FocalScope or SAP Digital CRM?
SAP Digital CRM is more expensive to implement (TCO) than FocalScope, and FocalScope is rated higher (84/100) than SAP Digital CRM (82/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FocalScope Ltd Vs. SAP
FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
Who is more expensive? FocalScope or SAP Digital CRM?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FocalScope and SAP Digital CRM.
FocalScope price starts at $9 per agent/month , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software. SAP Digital CRM price starts at $23 per user/month , When comparing SAP Digital CRM to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: FocalScope cost is around the same cost of SAP Digital CRM.
Which software includes more/better features?
We've compared FocalScope Vs. SAP Digital CRM based on some of the most important and required Help Desk features.
FocalScope: We are still working to collect the list of features for FocalScope.
SAP Digital CRM: We are still working to collect the list of features for SAP Digital CRM.
Target customer size
FocalScope's typical customers include: Small, medium and large size businesses, and SAP Digital CRM's target customer size include: Small, medium and large size businesses.