Compare Freshcaller and zendesk - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshcaller or zendesk?

Freshcaller is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Freshcaller (79/100). zendesk offers users more features (11) than Freshcaller (5). There is a clear winner in this case and it is zendesk!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Freshworks Vs. Zendesk

Freshworks: At Freshworks, we believe your business deserves better software - software thats ready to go, easy to setup and use, and requires minimal customization. All of our products live up to this promise and are backed by our world-class support. And the best part is, you dont have to break the bank to get them working.

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? Freshcaller or zendesk talk?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshcaller and zendesk talk.

Freshcaller price starts at $25 per month , On a scale between 1 to 10 Freshcaller is rated 2, which is much lower than the average cost of Call Center software. zendesk talk price starts at $49 per user/month , When comparing zendesk talk to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Freshcaller cost is around the same cost of zendesk talk.

Which software includes more/better features?

We've compared Freshcaller Vs. zendesk based on some of the most important and required Call Center features.

Freshcaller: Call Conferencing, Call Recording, Inbound Call Center, Call Center, Conference Calling.

zendesk talk: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management.

Target customer size

Freshcaller's typical customers include: Small, medium and large size businesses, and zendesk talk's target customer size include: Small, medium and large size businesses.