Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - nextiva app or Freshcaller?
nextiva app is more expensive to implement (TCO) than Freshcaller, and nextiva app is rated higher (99/100) than Freshcaller (79/100). nextiva app offers users more features (16) than Freshcaller (5).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nextiva Vs. Freshworks
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Freshworks: At Freshworks, we believe your business deserves better software - software thats ready to go, easy to setup and use, and requires minimal customization. All of our products live up to this promise and are backed by our world-class support. And the best part is, you dont have to break the bank to get them working.
Who is more expensive? nextiva app or Freshcaller?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and Freshcaller.
nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Freshcaller price starts at $25 per month , When comparing Freshcaller to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: nextiva app cost is around the same cost of Freshcaller.
Which software includes more/better features?
We've compared nextiva app Vs. Freshcaller based on some of the most important and required Call Center features.
nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.
Freshcaller: Call Conferencing, Call Recording, Inbound Call Center, Call Center, Conference Calling.
Target customer size
Nextiva is ideal for little firms and also large call facilities. and Freshcaller's target customer size include: Small, medium and large size businesses.