Compare Freshdesk and Clickatell - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshdesk or Clickatell?

Clickatell is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Clickatell (64/100). Freshdesk offers users more features (10) than Clickatell (0). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Clickatell Touch

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Clickatell Touch: Founded in 2000, Clickatell is a B2B mobile technology market leader that enables startups, small-to-medium businesses and enterprises to connect, engage and transact with their customers. Clickatell’s platforms and solutions help brands reach over 85 percent of the world’s population, across more than 1,000 mobile network providers and multiple mo...

Who is more expensive? Freshdesk or Clickatell Touch?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and Clickatell Touch.

Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. Clickatell Touch price starts at $30 per user/month , When comparing Clickatell Touch to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Freshdesk cost is around the same cost of Clickatell Touch.

Which software includes more/better features?

We've compared Freshdesk Vs. Clickatell based on some of the most important and required Help Desk features.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.

Clickatell Touch: We are still working to collect the list of features for Clickatell Touch.

Target customer size

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. and Clickatell Touch's target customer size include: Start up, Small business, Medium business, Large business.