Compare Freshdesk and ITPOWERPAC Help Desk for Lotus - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshdesk or ITPOWERPAC Help Desk for Lotus?

ITPOWERPAC Help Desk for Lotus is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than ITPOWERPAC Help Desk for Lotus (62/100). Freshdesk offers users more features (10) than ITPOWERPAC Help Desk for Lotus (0). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. UNICOM® Systems, Inc.

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

UNICOM® Systems, Inc.: UNICOM® Systems, Inc. is a global information technology company, providing Software, Hardware, Professional Services, Educational Services and Outsourcing Services. Our extensive client portfolio includes Fortune 500 and Global 2000 corporations who use our end-to-end solution suites in datacenters on six (6) continents. Through the Eden bra...

Who is more expensive? Freshdesk or ITPOWERPAC® Help Desk for Lotus?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and ITPOWERPAC® Help Desk for Lotus.

Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. ITPOWERPAC® Help Desk for Lotus price starts at $49 per month , When comparing ITPOWERPAC® Help Desk for Lotus to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: ITPOWERPAC® Help Desk for Lotus is more expensive than Freshdesk.

Which software includes more/better features?

We've compared Freshdesk Vs. ITPOWERPAC Help Desk for Lotus based on some of the most important and required Help Desk features.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.

ITPOWERPAC® Help Desk for Lotus: We are still working to collect the list of features for ITPOWERPAC® Help Desk for Lotus.

Target customer size

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. and ITPOWERPAC® Help Desk for Lotus's target customer size include: Small, medium and large size businesses.