Compare Freshdesk and NetKeeper - Mar 2022
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Bottom Line: Which is Better - Freshdesk or NetKeeper?
NetKeeper is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than NetKeeper (60/100). Freshdesk offers users more features (10) than NetKeeper (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FRESHDESK INC. Vs. Multima
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Multima: Multima Corporation is a privately held, debt free, U.S. corporation that was founded in 1984 to develop small computer accounting systems software and industrial applications software for industry, business and government. The company is dedicated to the research and development of PC software systems. In its industrial applications division, ...
Who is more expensive? Freshdesk or NetKeeper?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and NetKeeper.
Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. NetKeeper accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: NetKeeper is more expensive than Freshdesk.
Which software includes more/better features?
We've compared Freshdesk Vs. NetKeeper based on some of the most important and required Help Desk features.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.
NetKeeper: We are still working to collect the list of features for NetKeeper.
Target customer size
Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. and NetKeeper's target customer size include: SMBs.
NetKeeper
NetKeeper is a leading cloud-based Call Center software, it is designed to support small and medium size call centers. NetKeeper received a rating of 3.7 from ITQlick team. The software cost is considered affor...
Compare PricingCompare specifications
Freshdesk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshdesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
NetKeeper Specifications
ITQlick Score: | 60/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> NetKeeper review |
Company: | Multima |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | NetKeeper review, NetKeeper pricing, NetKeeper alternatives |
Compare features
Freshdesk: 10 Features
NetKeeper: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.