Compare Freshdesk and Online Accident Reporting - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshdesk or Online Accident Reporting?

Online Accident Reporting is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Online Accident Reporting (58/100). Freshdesk offers users more features (10) than Online Accident Reporting (3). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. SIVCO

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

SIVCO: SIVCO is a leading professional software consulting company specializing in applying Web-enablement, e-Business and Business Intelligence Solutions to manage, leverage and integrate corporate information and data-flow. From product selection, to system analysis and architectural design, to implementation and integration, to continued support and mo...

Who is more expensive? Freshdesk or Online Accident Reporting System (OARS)?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and Online Accident Reporting System (OARS).

Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. Online Accident Reporting System (OARS) accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: Online Accident Reporting System (OARS) is more expensive than Freshdesk.

Which software includes more/better features?

We've compared Freshdesk Vs. Online Accident Reporting based on some of the most important and required Help Desk features.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.

Online Accident Reporting System (OARS): Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. and Online Accident Reporting System (OARS)'s target customer size include: Small, medium and large size businesses.