Compare Freshdesk and Solgari for Contact Centres - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshdesk or Solgari for Contact Centres?

Solgari for Contact Centres is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Solgari for Contact Centres (77/100). Freshdesk offers users more features (10) than Solgari for Contact Centres (3). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Solgari

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Solgari: Solgari provides Cloud Communications Services to business customers globally including Cloud PBX & Contact Center solutions. Our services are offered to Enterprise & SMB customers on a monthly subscription basis, enabling businesses to reduce costs and increase productivity by replacing traditional on-premise phone and telecoms infrastructure. So...

Who is more expensive? Freshdesk or Solgari for Contact Centres?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and Solgari for Contact Centres.

Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. Solgari for Contact Centres price starts at $45 per user/month , When comparing Solgari for Contact Centres to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Freshdesk cost is around the same cost of Solgari for Contact Centres.

Which software includes more/better features?

We've compared Freshdesk Vs. Solgari for Contact Centres based on some of the most important and required Help Desk features.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.

Solgari for Contact Centres: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. and Solgari for Contact Centres's target customer size include: Small, medium and large size businesses.