Compare Freshdesk and Syxsense - Mar 2022
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Bottom Line: Which is Better - Freshdesk or Syxsense?
Syxsense is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Syxsense (82/100). Freshdesk offers users more features (10) than Syxsense (7). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FRESHDESK INC. Vs. Syxsense
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Syxsense: Syxsense combines IT management, patch management, and security vulnerability scanning in one powerful solution.
Who is more expensive? Freshdesk or Syxsense Manage?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and Syxsense Manage.
Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. Syxsense Manage accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: Syxsense Manage is more expensive than Freshdesk.
Which software includes more/better features?
We've compared Freshdesk Vs. Syxsense based on some of the most important and required Help Desk features.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.
Syxsense Manage: Dashboard, IT Asset Management, Compliance , Governance, Risk and Compliance (GRC), Maintenance Management.
Target customer size
Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. and Syxsense Manage's target customer size include: Small, medium and large size businesses.
Syxsense Manage
Syxsense Manage is endpoint management and security software that uses security scanners to generate insights to prevent cyberattacks, communication with corrupted devices, and identify and monitor potential th...
PriceDemoCompare specifications
Freshdesk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshdesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
Syxsense Manage Specifications
ITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> Syxsense Manage review |
Company: | Syxsense |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Syxsense Manage review, Syxsense Manage pricing, Syxsense Manage alternatives |
Compare features
Freshdesk: 10 Features
Syxsense Manage: 7 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.