Freshservice Vs Deskero (Jun 2021)

Shlomi LaviShlomi Lavi / Jun 05, 2021

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Bottom Line: Which is Better - Freshservice or Deskero?

Deskero is more expensive to implement (TCO) than Freshservice, Freshservice is rated higher (87/100) than Deskero (85/100). Freshservice offers more features (15) to their users than Deskero (0). There is a clear winner in this case and it is Freshservice!

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How FRESHDESK INC. compares with NABRA LTD?

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

NABRA LTD: We believe that modern customer care can’t be achieved by simply answering requests. Real communication can’t be passive: you have to reach out, engage with people, get in touch with them. We believe that customers won’t be content with a “nice” service: they want a great experience. They want to be able to share what they love about your brand,...

Who's more expensive? Freshservice or Deskero?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Freshservice and Deskero.

Freshservice price starts at $19 per user/month , on a scale between 1 to 10 Freshservice is rated 2, which is much lower than the average cost of Help Desk software. Deskero price starts at $12 per user/month , when comparing Deskero to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Freshservice cost is around the same cost of Deskero.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Freshservice Vs. Deskero based on some of the most important and required Help Desk features. Freshservice: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization. Deskero: We are still working to collect the list of features for Deskero.

Target customer size

Customers of the software include businesses of all sizes and types. and Deskero's target customer size include: Small, medium and large size businesses.

Freshservice

ITQlick rating
(4.5/5)

starts at $19 per user/month

Freshservice is an IT asset management solution for businesses of all sizes. It offers help in such domains as compliance, service management, reporting, and asset management. The software was designed ...

Categories: Dashboards & KPIs, Banking CRM, Casino CRM, Complaint Management.

Deskero

ITQlick rating
(3.5/5)

starts at $12 per user/month

Deskero software is a cloud-based help desk management platform built for all scopes of businesses. The primary features of Deskero software include advance ticketing, social & chart, custom style, productivity...

Categories: Help Desk, Ticket Management, Chat, Customer Care, Project Reporting.

Compare specifications

Deskero Specifications

ITQlick Score: 85/100
ITQlick Rating: (3.5/5)
Pricing: 2/10 - low cost
Category: Help Desk -> Deskero
Company: NABRA LTD
Pricing: starts at $12 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile
Links: Deskero review, Deskero pricing, Deskero alternatives

Compare features

Freshservice: 15 Features

Email integration
Asset Management
Billing and Invoicing
Contract Management
Customer Survey
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements

Deskero: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Freshservice
ITQlick rating
4.5/5
Score
87/100
Pricing
2/10
License pricing
$19 per user/month
Functionality
34
Compare
Deskero
ITQlick rating
3.5/5
Score
85/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
5
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$97 per user/month
Functionality
7
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.