Compare Freshservice and Spiceworks - Jul 2022
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Bottom Line: Which is Better - Freshservice or Spiceworks?
Spiceworks is more expensive to implement (TCO) than Freshservice, and Spiceworks is rated higher (90/100) than Freshservice (87/100). Spiceworks offers users more features (16) than Freshservice (15). There is a clear winner in this case and it is Spiceworks!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FRESHDESK INC. Vs. Spiceworks
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Spiceworks: Spiceworks is a software development company headquartered in Austin, Texas. It was formed in early 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to provide a Facebook-like community integrated with a free ad-supported inventory, and help desk software application designed for network administrators working in small- to mid-...
Who is more expensive? Freshservice or Spiceworks?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshservice and Spiceworks.
Freshservice price starts at $19 per agent/month , On a scale between 1 to 10 Freshservice is rated 2, which is much lower than the average cost of Help Desk software. Spiceworks accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Freshservice is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: Freshservice cost is around the same cost of Spiceworks.
Which software includes more/better features?
We've compared Freshservice Vs. Spiceworks based on some of the most important and required Help Desk features.
Freshservice: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Spiceworks: Asset Management, Change Management, Contract Management, Customer Survey, Email Integration.
Target customer size
Customers of the software include businesses of all sizes and types. Spiceworks is best for small and medium sized business IT support teams.
Spiceworks
Looking for simple but powerful help desk software? Something that lets you manage user tickets, organize your work, and assign tasks to your helpdesk team? Spiceworks is completely free…and you can get started...
Compare PricingCompare specifications
Freshservice Specifications
ITQlick Score: | 87/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshservice review |
Company: | FRESHDESK INC. |
Pricing: | starts at $19 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | Freshservice review, Freshservice pricing, Freshservice alternatives |
Spiceworks Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | MRP Software -> Spiceworks review |
Company: | Spiceworks |
Typical customers: | SMBs |
Platforms: | Desktop |
Links: | Spiceworks review, Spiceworks pricing, Spiceworks alternatives |
Compare features
Freshservice: 15 Features
Spiceworks: 16 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.