Compare FuseDesk and Support Incident Tracker - Sep 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - FuseDesk or Support Incident Tracker?

Support Incident Tracker is more expensive to implement (TCO) than FuseDesk, and FuseDesk is rated higher (91/100) than Support Incident Tracker (80/100). FuseDesk offers users more features (6) than Support Incident Tracker (5). There is a clear winner in this case and it is FuseDesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Asandia Corp Vs. The Support Incident Tracker

Asandia Corp: Asandia, Corp., organized in 2001, is the third in a series of software and business development companies started by Jeremy Shapiro since 1996.Clients come to us for help growing their business through innovative marketing, technology and business strategy. On the tech side of things, we help businesses with custom Infusionsoft applications and i...

The Support Incident Tracker: Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from Si...

Who is more expensive? FuseDesk or Support Incident Tracker?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FuseDesk and Support Incident Tracker.

FuseDesk price starts at $39 per seat/month , On a scale between 1 to 10 FuseDesk is rated 6, which is similar to the average cost of Help Desk software. Support Incident Tracker price starts at $25 per license , When comparing Support Incident Tracker to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: FuseDesk cost is around the same cost of Support Incident Tracker.

Which software includes more/better features?

We've compared FuseDesk Vs. Support Incident Tracker based on some of the most important and required Help Desk features.

FuseDesk: Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Scheduling, Self Service Portal.

Support Incident Tracker: Email Integration, Incident / Request Management, Multi-Site Support, Service Level Agreements, Support Ticket Tracking.

Target customer size

FuseDesk's typical customers include: Start up, Small business, Medium business, Support Incident Tracker is perfect for companies of all sizes.