FuseDesk Review - why 4.3 stars?

FuseDesk Review
ITQlick Score: 91/100
ITQlick Rating: (4.3/5)
Pricing: 6.4/10 - high cost
Category: Help Desk -> FuseDesk
Ranking:Ranked 3 out of 207 Help Desk systems
Company: Asandia Corp
Pricing: starts at $97 per user/month
Typical customers: Start up, Small business, Medium business
Platforms: Desktop
Links: FuseDesk pricing, FuseDesk alternatives

Shlomi LaviShlomi Lavi / updated: Oct 16, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is FuseDesk?

FuseDesk is a cloud-based Help Desk software that allows its users to unify their communication, reporting systems, CRM, and Omnichannel operations. It also allows them to gather insights from cases, agents, and feedback. These features enable organizations to beef up their customer experience.

The software highlight features include CRM Credential Login, Email Forwarding, CRM Templates, and Log Calls/Notes. FuseDesk is a private computer software company which started operations in 2010. It has its headquarters in Walnut, California, USA, and currently has between 2 and 10 employees.

What is FuseDesk rating? ()

The rating of FuseDesk is 4.3 stars out of 5 and the total score is 91 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are FuseDesk's typical customers?

The typical customers include the following business size: Start up, Small business, Medium business.

Is FuseDesk the best Help Desk?

FuseDesk is ranked 3 out of 207 software in their category (Help Desk systems).

What are FuseDesk's pros? (4 Pros)

  • The software supports central support email for customers
  • Its Notification Delivery system is accurate
  • FuseDesk can display relevant customer metrics
  • Its user can create tickets for ticket response

What are FuseDesk's cons? (2 cons)

  • Some users experience glitches within the software
  • Case reassignments and template pull-ups sometimes require multiple tries

Who are their main alternatives?

Popular alternatives to FuseDesk: Freshdesk, Zoho Desk, Desk-com, Integria IMS, JIRA Service Desk, TeamSupport, Freshservice, OnTime Help Desk, AffinityLive Sync, devContact. The full list of competitors can be found here.

What is the cost of FuseDesk?

The cost of license starts at $97 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for FuseDesk

What should you ask Asandia Corp during a demo session? (65 questions)

Schedule a demo with FuseDesk and access 65 must ask questions for the vendor while watching FuseDesk in action. Visit the vendor's website here.

Is it the right software for you?

FuseDesk is suitable for small and medium-sized businesses from across various industries. Startups, Digital Marketing outfits, and even Law firms would find FuseDesk useful for their Customer relation/support operations. Piranha Marketing, Diamond Law Center, and Praxis Now are some of the customers to which the software caters.

FuseDesk's list of categories:

Help Desk

FuseDesk's list of features:

Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal

FuseDesk Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Functionality
7
Review
FuseDesk review
Compare
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
94/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
39
Review
Freshdesk review
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Freshdesk Vs FuseDesk
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
3
Review
Zoho review
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Zoho Vs FuseDesk
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Functionality
35
Review
Desk-com review
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Desk-com Vs FuseDesk
Integria
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
89/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$3,750 per year
Functionality
3
Review
Integria review
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Integria Vs FuseDesk
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.