FuseDesk Review
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FuseDesk Review
Starting from $97 per user/month
FuseDesk is a cloud-based Help Desk software that allows its users to unify their communication, reporting systems, CRM, and Omnichannel operations.
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Shlomi Lavi / updated: Oct 16, 2020
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What is FuseDesk Used For?
FuseDesk is a cloud-based Help Desk software that allows its users to unify their communication, reporting systems, CRM, and Omnichannel operations. It also allows them to gather insights from cases, agents, and feedback. These features enable organizations to beef up their customer experience.The software highlight features include CRM Credential Login, Email Forwarding, CRM Templates, and Log Calls/Notes. FuseDesk is a private computer software company which started operations in 2010. It has its headquarters in Walnut, California, USA, and currently has between 2 and 10 employees.
Average Rating -
The rating of FuseDesk is 4.3 stars out of 5. The rating is based on ITQlick expert review.Typical Customers
The typical customers include the following business size: Start up, Small business, Medium business.FuseDesk 4 Pros
- The software supports central support email for customers
- Its Notification Delivery system is accurate
- FuseDesk can display relevant customer metrics
- Its user can create tickets for ticket response
FuseDesk 2 Cons
- Some users experience glitches within the software
- Case reassignments and template pull-ups sometimes require multiple tries
Competitors & Alternatives
Popular Alternatives to FuseDesk: Freshdesk, Zoho Desk, Desk-com, Integria IMS, JIRA Service Desk, TeamSupport, Freshservice, OnTime Help Desk, AffinityLive Sync, devContact.FuseDesk Pricing Information
The cost of license starting from $97 per user/month. The Help Desk experts at ITQlick has reviewed FuseDesk pricing and gave the software a total cost of ownership (TCO) rating of 6.4 out of 10. Custom price cost for your business is available upon request.Questions to ask the vendor during a demo
Schedule a demo and access 25 must ask questions for the vendor while watching FuseDesk in actionIs it the right software for you?
FuseDesk is suitable for small and medium-sized businesses from across various industries. Startups, Digital Marketing outfits, and even Law firms would find FuseDesk useful for their Customer relation/support operations. Piranha Marketing, Diamond Law Center, and Praxis Now are some of the customers to which the software caters.FuseDesk Categories
Help Desk
Specifications
Company: | Asandia Corp |
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Address: | San Jose, CA |
Website: | https://www.fusedesk.com/ |
Customers: | Start up, Small business, Medium business |
Business Area: | Cross Business Areas |
Platforms: | Desktop |
Operating Systems: | Mac OS, Windows, Linux |
FuseDesk Features
Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal
FuseDesk Vs. Alternatives
ITQlick rating
ITQlick score
Pricing score
License pricing
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
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FuseDesk
ITQlick Score
91/100
Pricing score
6.4/10
License pricing
$97 per user/month
Hosting
NA
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Compare
Freshdesk
ITQlick Score
94/100
Pricing score
2/10
License pricing
$15 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
Compare
Zoho
ITQlick Score
92/100
Pricing score
4/10
License pricing
$12 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Compare
Desk-com
ITQlick Score
90/100
Pricing score
2.8/10
License pricing
$25 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review
Compare
Integria
ITQlick Score
89/100
Pricing score
4/10
License pricing
$3,750 per year
Hosting
NA
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
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Author

Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.