FuseDesk Review

Shlomi Lavi / updated: Oct 16, 2020

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What is FuseDesk Used For?

FuseDesk is a cloud-based Help Desk software that allows its users to unify their communication, reporting systems, CRM, and Omnichannel operations. It also allows them to gather insights from cases, agents, and feedback. These features enable organizations to beef up their customer experience.

The software highlight features include CRM Credential Login, Email Forwarding, CRM Templates, and Log Calls/Notes. FuseDesk is a private computer software company which started operations in 2010. It has its headquarters in Walnut, California, USA, and currently has between 2 and 10 employees.

Average Rating -

The rating of FuseDesk is 4.3 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Start up, Small business, Medium business.

FuseDesk 4 Pros

• The software supports central support email for customers
• Its Notification Delivery system is accurate
• FuseDesk can display relevant customer metrics
• Its user can create tickets for ticket response

FuseDesk 2 Cons

• Some users experience glitches within the software
• Case reassignments and template pull-ups sometimes require multiple tries

Competitors & Alternatives

Popular Alternatives to FuseDesk: Freshdesk, Zoho Desk, Desk-com, Integria IMS, JIRA Service Desk, TeamSupport, Freshservice, OnTime Help Desk, AffinityLive Sync, devContact.

FuseDesk Pricing Information

The cost of license starting from $97 per user/month. The Help Desk experts at ITQlick has reviewed FuseDesk pricing and gave the software a total cost of ownership (TCO) rating of 6.4 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching FuseDesk in action

Is it the right software for you?

FuseDesk is suitable for small and medium-sized businesses from across various industries. Startups, Digital Marketing outfits, and even Law firms would find FuseDesk useful for their Customer relation/support operations. Piranha Marketing, Diamond Law Center, and Praxis Now are some of the customers to which the software caters.

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FuseDesk Categories

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Specifications

Company:	Asandia Corp
Address:	San Jose, CA
Website:	https://www.fusedesk.com/
Customers:	Start up, Small business, Medium business
Business Area:	Cross Business Areas
Platforms:	Desktop
Operating Systems:	Mac OS, Windows, Linux

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FuseDesk Features