Compare Global Service Desk and UpKeep - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - Global Service Desk or UpKeep?

Global Service Desk is more expensive to implement (TCO) than UpKeep, and UpKeep is rated higher (94/100) than Global Service Desk (62/100). UpKeep offers users more features (7) than Global Service Desk (3). There is a clear winner in this case and it is UpKeep!

Looking for the right Maintenance solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Capgemini Vs. UpKeep Maintenance Management

Capgemini: Capgemini is headquartered in Paris, France and operates in 40 countries. We are, above all, a people company: more than120,000 people in North America, Europe, South America and the Asia Pacific region.

UpKeep Maintenance Management: UpKeep Maintenance Management is headquartered in Los Angeles, California, and serves the global business community. As a type of Computerized Maintenance Management System (CMMS), Upkeep goes one step further: it is the premier mobile-first tool of its kind in the market. Rather than relying on a desktop, UpKeep enables businesses to conveniently...

Who is more expensive? Global Service Desk or UpKeep?

The real total cost of ownership (TCO) of Maintenance software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Global Service Desk and UpKeep.

Global Service Desk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Global Service Desk is rated 2, which is much lower than the average cost of Maintenance software. UpKeep price starts at $45 per user/month , When comparing UpKeep to its competitors, the software is rated 2 - much lower than the average Maintenance software cost.

Bottom line: Global Service Desk cost is around the same cost of UpKeep.

Which software includes more/better features?

We've compared Global Service Desk Vs. UpKeep based on some of the most important and required Maintenance features.

Global Service Desk: Data Import/Export, Basic Reports, Online Customer Support.

UpKeep: Remote Access, Inventory Management, Work Order Management, Mobile Access, Purchasing.

Target customer size

Global Service Desk's typical customers include: Medium and large size businesses,

UpKeep Maintenance software is used by a wide range of businesses across various industries, including manufacturing, facilities management, property management, hospitality, and transportation.