Compare Help Desk Essentials and TracingFlight - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Help Desk Essentials or TracingFlight?

TracingFlight is more expensive to implement (TCO) than Help Desk Essentials, and TracingFlight is rated higher (87/100) than Help Desk Essentials (62/100). TracingFlight offers users more features (5) than Help Desk Essentials (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SolarWinds Vs. IXARYS

SolarWinds: Since our founding in 1999, SolarWinds’ (NYSE: SWI) mission has been to provide purpose-built products that are designed to make IT professionals’ jobs easier. We offer value-driven products and tools that solve a broad range of IT management challenges – whether those challenges are related to networks, servers, applications, storage or virtualiza...

IXARYS: With more than 25 years of experience in traceability, Véronique Maurel, General Director, and Patrick Hyppolite, President, created IXARYS to develop and export their expertise.

Who is more expensive? Help Desk Essentials or TracingFlight?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help Desk Essentials and TracingFlight.

Help Desk Essentials accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Help Desk Essentials is rated 2, which is much lower than the average cost of Help Desk software. TracingFlight accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Help Desk Essentials is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: TracingFlight is more expensive than Help Desk Essentials.

Which software includes more/better features?

We've compared Help Desk Essentials Vs. TracingFlight based on some of the most important and required Help Desk features.

Help Desk Essentials: We are still working to collect the list of features for Help Desk Essentials.

TracingFlight: Compliance , Maintenance Management, Maintenance Scheduling, Work Order Management, Service requests.

Target customer size

Help Desk Essentials's typical customers include: Small, medium and large size businesses, and TracingFlight's target customer size include: Small, medium and large size businesses.