Compare Help Sumo and Assyst - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Help Sumo or Assyst?

Assyst is more expensive to implement (TCO) than Help Sumo, and Help Sumo is rated higher (84/100) than Assyst (75/100). Assyst offers users more features (5) than Help Sumo (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

AJ Square Inc Vs. Axios Systems

AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.

Axios Systems: Axios Systems was the first ITSM vendor to adopt the ITIL® framework, pioneering automated ITIL support with the assyst solution. Since then, ITIL has evolved to become a globally accepted framework for managing IT services and the assyst solution continues to support best practices as they evolve.

Who is more expensive? Help Sumo or Assyst?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help Sumo and Assyst.

Help Sumo price starts at $19 per agent/month , On a scale between 1 to 10 Help Sumo is rated 2, which is much lower than the average cost of Help Desk software. Assyst accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Help Sumo is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: Assyst is more expensive than Help Sumo.

Which software includes more/better features?

We've compared Help Sumo Vs. Assyst based on some of the most important and required Help Desk features.

Help Sumo: We are still working to collect the list of features for Help Sumo.

Assyst: Asset Management, Change Management, ITIL Compliant, Reporting, Service Level Agreements.

Target customer size

Help Sumo's typical customers include: Small, medium and large size businesses, Customers of the software include businesses of all sizes and types.