Help Sumo Vs devContact (Nov 2020)
Shlomi Lavi / Nov 09, 2020
We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.
devContact
devContact is a help desk software designed as an online solution to help handle user retention, feedbacks, bad reviews, and customer support problems.
PriceDemoCompare specifications
Help Sumo Specifications
| ITQlick Score: | 84/100 |
|---|---|
| ITQlick Rating: | (5/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Help Sumo |
| Company: | AJ Square Inc |
| Pricing: | starts at $19 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | Help Sumo review, Help Sumo pricing, Help Sumo alternatives |
devContact Specifications
| ITQlick Score: | 85/100 |
|---|---|
| ITQlick Rating: | (4.8/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> devContact |
| Company: | devContact |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop, Mobile |
| Links: | devContact review, devContact pricing, devContact alternatives |
Compare features
Help Sumo: 0 Features
devContact: 0 Features
Bottom Line: Which is Better - Help Sumo or devContact?
devContact is more expensive to implement (TCO - Total Cost of Ownership) than Help Sumo, devContact is rated higher (85/100) than Help Sumo (84/100).
Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How AJ Square Inc compares with devContact?
AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.
devContact: Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword search to find solutions to their problems.
Who's more expensive? Help Sumo or devContact?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Help Sumo and devContact.
Help Sumo price starts at $19 per user/month , on a scale between 1 to 10 Help Sumo is rated 2, which is much lower than the average cost of Help Desk software. devContact accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 Help Sumo is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: Help Sumo cost is around the same cost of devContact.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Help Sumo Vs. devContact based on some of the most important and required Help Desk features. Help Sumo: We are still working to collect the list of features for Help Sumo. devContact: We are still working to collect the list of features for devContact.
Target customer size
Help Sumo's typical customers include: Small, medium and large size businesses, and devContact's target customer size include: Small businesses and start ups.
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.