Shlomi Lavi /
Sep 19, 2022
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Bottom Line: Which is Better - Helpdesk Software or Osticket?
Helpdesk Software is more expensive to implement (TCO) than Osticket, and Helpdesk Software is rated higher (80/100) than Osticket (77/100). Helpdesk Software offers users more features (4) than Osticket (3).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
HESK Vs. Audiense
HESK: HESK is PHP Help Desk Software allowing you to set up an efficient Web-based ticket support system.
HESK is super simple to use, fast, lightweight, secure, user friendly and FREE.
Integrated Knowledgebase may reduce the number of support requests by as much as 50%!
Audiense: Audiense helps over 4,000 of the world’s largest brands and agencies to grow their customer and audience bases by finding, identifying and connecting with individuals and audience segments they don't know about. Audiense clients include Universal Music, Havas Helia and Comic Relief. The Audiense platform powers three vital functions, with which bus...
Who is more expensive? Helpdesk Software or Osticket?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helpdesk Software and Osticket.
Helpdesk Software price starts at $29 per agent/month , On a scale between 1 to 10 Helpdesk Software is rated 2, which is much lower than the average cost of Help Desk software. Osticket price starts at $9 per agent/month , When comparing Osticket to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Helpdesk Software cost is around the same cost of Osticket.
Which software includes more/better features?
We've compared Helpdesk Software Vs. Osticket based on some of the most important and required Help Desk features.
Helpdesk Software: Customer Survey, Knowledge Base/FAQ, Reporting, Support Ticket Tracking.
Osticket: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
HESK is perfect for small and midsize organizations and websites who want to manage their customer issues using a ticket based help desk system. Customers of the software mainly include small and medium businesses.