Compare Helprace and Freshdesk - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Helprace or Freshdesk?

Freshdesk is more expensive to implement (TCO) than Helprace, and Freshdesk is rated higher (94/100) than Helprace (78/100). Freshdesk offers users more features (10) than Helprace (0). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Helprace Vs. FRESHDESK INC.

Helprace: Helprace is your one stop solution for your help desk, community building and other customer service needs. We've always been a little crazy about customer service and getting businesses to understand their customers better. That\'s why we came up with Helprace, a cloud-based web app that scales as you grow. Helprace allows any company out...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? Helprace or Freshdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helprace and Freshdesk.

Helprace price starts at $9 per agent/month , On a scale between 1 to 10 Helprace is rated 2, which is much lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Helprace cost is around the same cost of Freshdesk.

Which software includes more/better features?

We've compared Helprace Vs. Freshdesk based on some of the most important and required Help Desk features.

Helprace: We are still working to collect the list of features for Helprace.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Target customer size

Helprace's typical customers include: SMBs, Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.