Shlomi Lavi /
Mar 24, 2022
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Bottom Line: Which is Better - Helpshift or Assyst?
Helpshift is more expensive to implement (TCO) than Assyst, and Helpshift is rated higher (77/100) than Assyst (75/100). Assyst offers users more features (5) than Helpshift (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Helpshift Vs. Axios Systems
Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value.
But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...
Axios Systems: Axios Systems was the first ITSM vendor to adopt the ITIL® framework, pioneering automated ITIL support with the assyst solution. Since then, ITIL has evolved to become a globally accepted framework for managing IT services and the assyst solution continues to support best practices as they evolve.
Who is more expensive? Helpshift or Assyst?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helpshift and Assyst.
Helpshift price starts at $150 per month , On a scale between 1 to 10 Helpshift is rated 10, which is much higher than the average cost of Help Desk software. Assyst accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Helpshift is rated 10, which is much higher than the average cost of Help Desk software.
Bottom line: Helpshift is more expensive than Assyst.
Which software includes more/better features?
We've compared Helpshift Vs. Assyst based on some of the most important and required Help Desk features.
Helpshift: We are still working to collect the list of features for Helpshift.
Assyst: Asset Management, Change Management, ITIL Compliant, Reporting, Service Level Agreements.
Target customer size
Helpshift's typical customers include: Small, medium and large size businesses, Customers of the software include businesses of all sizes and types.