Compare Helpshift and e-ServiceSuite - Dec 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Helpshift or e-ServiceSuite?

Helpshift is more expensive to implement (TCO) than e-ServiceSuite, and e-ServiceSuite is rated higher (83/100) than Helpshift (77/100). e-ServiceSuite offers users more features (3) than Helpshift (0). There is a clear winner in this case and it is e-ServiceSuite!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Helpshift Vs. Buoyant Solutions, Inc.

Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value. But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

Who is more expensive? Helpshift or e-ServiceSuite?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helpshift and e-ServiceSuite.

Helpshift price starts at $150 per month , On a scale between 1 to 10 Helpshift is rated 10, which is much higher than the average cost of Help Desk software. e-ServiceSuite price starts at $59 per month , When comparing e-ServiceSuite to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Helpshift is more expensive than e-ServiceSuite.

Which software includes more/better features?

We've compared Helpshift Vs. e-ServiceSuite based on some of the most important and required Help Desk features.

Helpshift: We are still working to collect the list of features for Helpshift.

e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Helpshift's typical customers include: Small, medium and large size businesses, and e-ServiceSuite's target customer size include: Small, medium and large size businesses.