Shlomi Lavi /
Mar 02, 2022
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Bottom Line: Which is Better - Helpshift or HappyFox?
Helpshift is more expensive to implement (TCO) than HappyFox, and HappyFox is rated with the same score (77/100) as Helpshift (77/100). HappyFox offers users more features (11) than Helpshift (0). There is a clear winner in this case and it is HappyFox!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Helpshift Vs. Happyfox Inc
Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value.
But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...
Happyfox Inc : HappyFox is a Cloud based Help Desk software that is developed by a super passionate technology team that is experienced in solving customer support problems. As mentioned by the top technology blog Mashable, HappyFox is a "Beautifully designed App" that is loved by thousands of businesses of all sizes for its ease of actioning the support workfl...
Who is more expensive? Helpshift or HappyFox?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helpshift and HappyFox.
Helpshift price starts at $150 per month , On a scale between 1 to 10 Helpshift is rated 10, which is much higher than the average cost of Help Desk software. HappyFox price starts at $29 per agent/month , When comparing HappyFox to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Helpshift is more expensive than HappyFox.
Which software includes more/better features?
We've compared Helpshift Vs. HappyFox based on some of the most important and required Help Desk features.
Helpshift: We are still working to collect the list of features for Helpshift.
HappyFox: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
Helpshift's typical customers include: Small, medium and large size businesses, HappyFox is best for almost every type of business.