Shlomi Lavi /
Oct 27, 2022
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Bottom Line: Which is Better - Helpshift or Ivanti?
Helpshift is more expensive to implement (TCO) than Ivanti, and Ivanti is rated with the same score (77/100) as Helpshift (77/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Helpshift Vs. HEAT Software USA Inc.
Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value.
But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...
HEAT Software USA Inc.: HEAT Software is leading the unification of Cloud Service Management (CSM) and Unified Endpoint Management (UEM).
We empower IT, HR, Facilities, Customer Service and other enterprise functions to simplify and automate their business processes to improve service quality, while managing and securing endpoints to proactively detect and protect agains...
Who is more expensive? Helpshift or HEAT Software Solutions?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helpshift and HEAT Software Solutions.
Helpshift price starts at $150 per month , On a scale between 1 to 10 Helpshift is rated 10, which is much higher than the average cost of Help Desk software. HEAT Software Solutions accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Helpshift is rated 10, which is much higher than the average cost of Help Desk software.
Bottom line: Helpshift is more expensive than HEAT Software Solutions.
Which software includes more/better features?
We've compared Helpshift Vs. Ivanti based on some of the most important and required Help Desk features.
Helpshift: We are still working to collect the list of features for Helpshift.
HEAT Software Solutions: We are still working to collect the list of features for HEAT Software Solutions.
Target customer size
Helpshift's typical customers include: Small, medium and large size businesses, The typical customers who benefit from using this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management and business process outsourcing.