Compare Helpshift and IncidentMonitor - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Helpshift or IncidentMonitor?

Helpshift is more expensive to implement (TCO) than IncidentMonitor, and IncidentMonitor is rated higher (78/100) than Helpshift (77/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Helpshift Vs. Monitor 24-7 Inc.

Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value. But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...

Monitor 24-7 Inc.: Over a decade ago, two software designers from Canada working as consultants collaborated in the creation of a service desk application on a request from a customer. By partnering together, the two designed an outsourced service desk application which was then successfully implemented by the customer. Monitor 24-7 Inc was a fact. The first version ...

Who is more expensive? Helpshift or IncidentMonitor?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helpshift and IncidentMonitor.

Helpshift price starts at $150 per month , On a scale between 1 to 10 Helpshift is rated 10, which is much higher than the average cost of Help Desk software. IncidentMonitor price starts at $36 per feature/month , When comparing IncidentMonitor to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Helpshift is more expensive than IncidentMonitor.

Which software includes more/better features?

We've compared Helpshift Vs. IncidentMonitor based on some of the most important and required Help Desk features.

Helpshift: We are still working to collect the list of features for Helpshift.

IncidentMonitor: We are still working to collect the list of features for IncidentMonitor.

Target customer size

Helpshift's typical customers include: Small, medium and large size businesses, IncidentMonitor is developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and IT.