Compare Helpshift and LiveAgent - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - Helpshift or LiveAgent?

Helpshift is more expensive to implement (TCO) than LiveAgent, and LiveAgent is rated higher (80/100) than Helpshift (77/100). LiveAgent offers users more features (5) than Helpshift (0). There is a clear winner in this case and it is LiveAgent!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Helpshift Vs. Quality Unit

Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value. But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

Who is more expensive? Helpshift or LiveAgent?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helpshift and LiveAgent.

Helpshift price starts at $150 per month , On a scale between 1 to 10 Helpshift is rated 10, which is much higher than the average cost of Help Desk software. LiveAgent price starts at $15 per agent/month , When comparing LiveAgent to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Helpshift is more expensive than LiveAgent.

Which software includes more/better features?

We've compared Helpshift Vs. LiveAgent based on some of the most important and required Help Desk features.

Helpshift: We are still working to collect the list of features for Helpshift.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

Target customer size

Helpshift's typical customers include: Small, medium and large size businesses, Customers of the software include businesses of all sizes and a wide range of types.