Shlomi Lavi /
Aug 23, 2022
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Bottom Line: Which is Better - Helpshift or Axosoft Help Desk?
Helpshift is more expensive to implement (TCO) than Axosoft Help Desk, and Axosoft Help Desk is rated higher (86/100) than Helpshift (77/100). Axosoft Help Desk offers users more features (3) than Helpshift (0). There is a clear winner in this case and it is Axosoft Help Desk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Helpshift Vs. Axosoft, LLC
Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value.
But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...
Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...
Who is more expensive? Helpshift or OnTime Help Desk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helpshift and OnTime Help Desk.
Helpshift price starts at $150 per month , On a scale between 1 to 10 Helpshift is rated 10, which is much higher than the average cost of Help Desk software. OnTime Help Desk price starts at $105 per month , When comparing OnTime Help Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Helpshift is more expensive than OnTime Help Desk.
Which software includes more/better features?
We've compared Helpshift Vs. Axosoft Help Desk based on some of the most important and required Help Desk features.
Helpshift: We are still working to collect the list of features for Helpshift.
OnTime Help Desk: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Helpshift's typical customers include: Small, medium and large size businesses, and OnTime Help Desk's target customer size include: Start up, Small business, Medium business, Large business.