Compare inContact Hosted Call Center and Five9 - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - inContact Hosted Call Center or Five9?

Five9 is more expensive to implement (TCO) than inContact Hosted Call Center, and Five9 is rated higher (87/100) than inContact Hosted Call Center (80/100). inContact Hosted Call Center offers users more features (8) than Five9 (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

inContact Vs. Coordinated Systems

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...

Who is more expensive? inContact Hosted Call Center or Virtual Observer?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for inContact Hosted Call Center and Virtual Observer.

inContact Hosted Call Center price starts at $100 per user/month , On a scale between 1 to 10 inContact Hosted Call Center Software is rated 2, which is much lower than the average cost of Call Center software. Virtual Observer price starts at $20,000 per license , When comparing Virtual Observer to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Virtual Observer is more expensive than inContact Hosted Call Center.

Which software includes more/better features?

We've compared inContact Hosted Call Center Vs. Five9 based on some of the most important and required Call Center features.

inContact Hosted Call Center: Call Queue Management, CRM with Call Center, DTMF (Dial Tone Multi-Frequency), IVR (Interactive Voice Response), Real Time Reporting, Social Analytics, Social Customer Care, WYSIWYG App Builder.

Virtual Observer: We are still working to collect the list of features for Virtual Observer.

Target customer size

inContact offers scalable solutions to companies of any size. and Virtual Observer's target customer size include: SMBs.