Shlomi Lavi /
Apr 04, 2022
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Bottom Line: Which is Better - Informatica PowerCenter or Freshservice ServiceDesk?
Informatica PowerCenter is more expensive to implement (TCO) than Freshservice ServiceDesk, and Informatica PowerCenter is rated higher (87/100) than Freshservice ServiceDesk (62/100). Informatica PowerCenter offers users more features (3) than Freshservice ServiceDesk (0).
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Informatica Vs. FRESHDESK INC.
Informatica: Informatica provides data integration software and services that enable organizations to gain a competitive advantage in today’s global information economy by empowering them with timely, relevant and trustworthy data for their top business imperatives.
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Informatica PowerCenter or Freshservice ServiceDesk?
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Informatica PowerCenter and Freshservice ServiceDesk.
Informatica PowerCenter price starts at $2,000 per month , On a scale between 1 to 10 Informatica PowerCenter is rated 4, which is lower than the average cost of IT Management software. Freshservice ServiceDesk price starts at $29 per user/month , When comparing Freshservice ServiceDesk to its competitors, the software is rated 4 - lower than the average IT Management software cost.
Bottom line: Informatica PowerCenter cost is around the same cost of Freshservice ServiceDesk.
Which software includes more/better features?
We've compared Informatica PowerCenter Vs. Freshservice ServiceDesk based on some of the most important and required IT Management features.
Informatica PowerCenter: Data Import/Export, Basic Reports, Online Customer Support.
Freshservice ServiceDesk: We are still working to collect the list of features for Freshservice ServiceDesk.
Target customer size
Although the software is most suitable for small and medium businesses, it has also been deployed on enterprise level because of its flexible architecture and extensive functionality. The typical clients of Freshservice ServiceDesk are the individuals that has small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that enjoys the benefits from the services from IT, web and data hosting and other related information services sectors, mainly with IT management, helpdesk and self-service portal.