Compare Integria IMS and Help Scout - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Integria IMS or Help Scout?

Integria IMS is more expensive to implement (TCO) than Help Scout, and Integria IMS is rated higher (89/100) than Help Scout (77/100). Help Scout offers users more features (4) than Integria IMS (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Ártica Soluciones Tecnológicas Vs. Help Scout

Ártica Soluciones Tecnológicas: We are a young and innovative Spanish company founded in 2005. We specialize in the development of products for high-performance system environments and support for IT processes. At Ártica ST we believe in innovation, and that is why we opt for our own solutions rather than integrating third-party solutions.

Help Scout: Help Scout enables teams to deliver personalized email customer service that scales beautifully for a growing business. Any team of two or more can collaborate in real-time, keep track of customer history automatically and stay on the same page

Who is more expensive? Integria IMS or Help Scout?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Integria IMS and Help Scout.

Integria IMS price starts at $6,000 per year , On a scale between 1 to 10 Integria IMS is rated 4, which is lower than the average cost of Help Desk software. Help Scout price starts at $20 per user/month , When comparing Help Scout to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Integria IMS is more expensive than Help Scout.

Which software includes more/better features?

We've compared Integria IMS Vs. Help Scout based on some of the most important and required Help Desk features.

Integria IMS: We are still working to collect the list of features for Integria IMS.

Help Scout: Email Integration, Incident / Request Management, Multi-Site Support, Reporting.

Target customer size

Integria IMS's typical customers include: Small, medium and large size businesses, Customers of the software mainly include small and medium businesses as well as freelancers.