Compare IT Asset and LiveAgent - Oct 2022

Shlomi LaviShlomi Lavi / Oct 07, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - IT Asset or LiveAgent?

IT Asset is more expensive to implement (TCO) than LiveAgent, and IT Asset is rated higher (89/100) than LiveAgent (80/100). LiveAgent offers users more features (5) than IT Asset (3).

Looking for the right IT Asset Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Samanage Vs. Quality Unit

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

Who is more expensive? IT Asset or LiveAgent?

The real total cost of ownership (TCO) of IT Asset Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IT Asset and LiveAgent.

IT Asset price starts at $800 per user/year , On a scale between 1 to 10 IT Asset Management is rated 4, which is lower than the average cost of IT Asset Management software. LiveAgent price starts at $15 per agent/month , When comparing LiveAgent to its competitors, the software is rated 2 - much lower than the average IT Asset Management software cost.

Bottom line: IT Asset is more expensive than LiveAgent.

Which software includes more/better features?

We've compared IT Asset Vs. LiveAgent based on some of the most important and required IT Asset Management features.

IT Asset: Data Import/Export, Basic Reports, Online Customer Support.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

Target customer size

SAManage Help Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations. Customers of the software include businesses of all sizes and a wide range of types.



IT Asset

ITQlick rating
(3/5)

starts at $800 per user/year

Knowing which IT assets you have and how they are used has become a challenge in today's complex and ever evolving IT infrastructure. A typical IT infrastructure has many different assets of various types, and...

Categories: Help Desk, IT Asset Management, License Management.

LiveAgent

ITQlick rating
(4.7/5)

starts at $15 per agent/month

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through Voice, Email, Live Chat, Facebook, Twitter and Contact Forms. Simple, yet powerful interface: Answer mail...

Categories: Document Management, Call Center, Ticket Management, IT Asset Management, Network Monitoring.

Compare specifications

Compare features

IT Asset: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

LiveAgent: 5 Features

Chat
Email integration
IT Asset Management
Network Management
Ticket Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
IT Asset
ITQlick rating
3/5
Score
89/100
Pricing
4.8/10
License pricing
$800 per user/year
Functionality
6
Compare
LiveAgent
ITQlick rating
4.7/5
Score
80/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
14
CMDBuild
ITQlick rating
4.1/5
Score
85/100
Pricing
6/10
License pricing
Has a free version
Functionality
12
Manageen...
ITQlick rating
5/5
Score
85/100
Pricing
6/10
License pricing
$795 per license
Functionality
11
GLPI
ITQlick rating
3.8/5
Score
83/100
Pricing
6.4/10
License pricing
$19 per month
Functionality
6
Review
Compare

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.