Compare itPBX and Five9 Cloud Contact Center - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - itPBX or Five9 Cloud Contact Center?

Five9 Cloud Contact Center is more expensive to implement (TCO) than itPBX, and Five9 Cloud Contact Center is rated higher (89/100) than itPBX (83/100). Both tools offer the same amount of features.

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

itPBX Vs. Five9

itPBX: itPBX offers high quality business VoIP services to small and medium-sized businesses. itPBX’s Business Cloud is a cloud-based phone system that provides maximum up time and cost reduction with enterprise-level business phone technology. With our VOIP enterprise level business phone technology, we provide superior service while reducing your cost b...

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? itPBX or Five9 Cloud Contact Center?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for itPBX and Five9 Cloud Contact Center.

itPBX price starts at $19.95 per user/month , On a scale between 1 to 10 itPBX is rated 2, which is much lower than the average cost of VoIP software. Five9 Cloud Contact Center price starts at $100 per feature/month , When comparing Five9 Cloud Contact Center to its competitors, the software is rated 10 - much higher than the average VoIP software cost.

Bottom line: Five9 Cloud Contact Center is more expensive than itPBX.

Which software includes more/better features?

We've compared itPBX Vs. Five9 Cloud Contact Center based on some of the most important and required VoIP features.

itPBX: Auto Dialer, Call Center, Contact Management, VoIP, IVR.

Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center.

Target customer size

The software is a useful solution for the needs of all business sizes, including new startups. The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers.