Shlomi Lavi /
Mar 18, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Jet Call Tracker or zendesk?
Jet Call Tracker is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Jet Call Tracker (59/100). zendesk offers users more features (11) than Jet Call Tracker (0). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Jet Interactive Vs. Zendesk
Jet Interactive: Jet Interactive is a call analytics company and specialist telecommunications provider. Jet differentiates itself in the marketplace by providing what it believes to be one of the most advanced marketing and business intelligence tools – Jet CallTracker™.
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? Jet Call Tracker or zendesk talk?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Jet Call Tracker and zendesk talk.
Jet Call Tracker price starts at $25 per user/month , On a scale between 1 to 10 Jet Call Tracker is rated 4, which is lower than the average cost of Call Center software. zendesk talk price starts at $49 per user/month , When comparing zendesk talk to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Jet Call Tracker is more expensive than zendesk talk.
Which software includes more/better features?
We've compared Jet Call Tracker Vs. zendesk based on some of the most important and required Call Center features.
Jet Call Tracker: We are still working to collect the list of features for Jet Call Tracker.
zendesk talk: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management.
Target customer size
Jet Call Tracker's typical customers include: SMBs, and zendesk talk's target customer size include: Small, medium and large size businesses.