Compare zendesk and Jet Call Tracker - Mar 2022
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Bottom Line: Which is Better - zendesk or Jet Call Tracker?
Jet Call Tracker is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Jet Call Tracker (59/100). zendesk offers users more features (11) than Jet Call Tracker (0). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Jet Interactive
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Jet Interactive: Jet Interactive is a call analytics company and specialist telecommunications provider. Jet differentiates itself in the marketplace by providing what it believes to be one of the most advanced marketing and business intelligence tools – Jet CallTracker™.
Who is more expensive? zendesk talk or Jet Call Tracker?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and Jet Call Tracker.
zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. Jet Call Tracker price starts at $25 per user/month , When comparing Jet Call Tracker to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Jet Call Tracker is more expensive than zendesk talk.
Which software includes more/better features?
We've compared zendesk Vs. Jet Call Tracker based on some of the most important and required Call Center features.
zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).
Jet Call Tracker: We are still working to collect the list of features for Jet Call Tracker.
Target customer size
zendesk talk's typical customers include: Small, medium and large size businesses, and Jet Call Tracker's target customer size include: SMBs.
Jet Call Tracker
starts at $25 per user/month
Jet Call Tracker is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. Jet Call Tracker received a rating of 4.1 from ITQlick team. The software cost is co...
Compare PricingCompare specifications
zendesk talk Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> zendesk talk review |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
Jet Call Tracker Specifications
ITQlick Score: | 59/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Call Center -> Jet Call Tracker review |
Company: | Jet Interactive |
Pricing: | starts at $25 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | Jet Call Tracker review, Jet Call Tracker pricing, Jet Call Tracker alternatives |
Compare features
zendesk talk: 11 Features
Jet Call Tracker: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.