Compare Kilterly and Gainsight - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - Kilterly or Gainsight?

Gainsight is more expensive to implement (TCO) than Kilterly, and Gainsight is rated higher (85/100) than Kilterly (25/100). Gainsight offers users more features (4) than Kilterly (0).

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Kilterly Vs. Gainsight

Kilterly: Are your customers ready to up their spending or are they one step from leaving? Kilterly’s customer success software will give you a clear gauge on the satisfaction and desires of your customers. Increase loyalty, upsell, cross-sell and defend against churn all with the power of data, predictive analytics and automated communication. Customer succ...

Gainsight: It takes more than technology to align your customer-facing teams around successful outcomes. It takes effective, tested processes. It takes Gainsight prescriptive Customer Success Elements.

Who is more expensive? Kilterly or Gainsight?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Kilterly and Gainsight.

Kilterly price starts at $249 per feature/month , On a scale between 1 to 10 Kilterly is rated 4, which is lower than the average cost of Customer Experience Management software. Gainsight price starts at $2,500 per company/month , When comparing Gainsight to its competitors, the software is rated 4 - lower than the average Customer Experience Management software cost.

Bottom line: Kilterly cost is around the same cost of Gainsight.

Which software includes more/better features?

We've compared Kilterly Vs. Gainsight based on some of the most important and required Customer Experience Management features.

Kilterly: We are still working to collect the list of features for Kilterly.

Gainsight: Data Analysis Tools, Customer Experience Management, Communications, Product Lifecycle Management.

Target customer size

Kilterly's typical customers include: Start up, Small business, Medium business, Large business, and Gainsight's target customer size include: Small, medium and large size businesses.