Shlomi Lavi /
Dec 14, 2022
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Bottom Line: Which is Better - Koala Cloud Call Center or Intermedia Contact Center?
Koala Cloud Call Center is more expensive to implement (TCO) than Intermedia Contact Center, and Intermedia Contact Center is rated higher (89/100) than Koala Cloud Call Center (82/100). Intermedia Contact Center offers users more features (5) than Koala Cloud Call Center (0). There is a clear winner in this case and it is Intermedia Contact Center!
Looking for the right Inside Sales solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Electronic Voice Services Vs. Telax Hosted Call Center
Electronic Voice Services: Electronic Voice Services, Inc. (EVS7) was started in January 1993 in Dallas, Texas. Our corporate sales office is located in Addison, Texas (a suburb of Dallas), plus we have an office in Massachusetts.
From the beginning our focus was on computer software and hardware to assist and automate the making and receiving of telephone calls. We started...
Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost.
Telax clients get a customizable, easy-to-use solution that includes r...
Who is more expensive? Koala Cloud Call Center or Telax Hosted Call Center?
The real total cost of ownership (TCO) of Inside Sales software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Koala Cloud Call Center and Telax Hosted Call Center.
Koala Cloud Call Center price starts at $59 per month , On a scale between 1 to 10 Koala Cloud Call Center is rated 4, which is lower than the average cost of Inside Sales software. Telax Hosted Call Center price starts at $35 per user/month , When comparing Telax Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Inside Sales software cost.
Bottom line: Koala Cloud Call Center is more expensive than Telax Hosted Call Center.
Which software includes more/better features?
We've compared Koala Cloud Call Center Vs. Intermedia Contact Center based on some of the most important and required Inside Sales features.
Koala Cloud Call Center: We are still working to collect the list of features for Koala Cloud Call Center.
Telax Hosted Call Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.
Target customer size
Koala Cloud Call Center's typical customers include: SMBs, Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center.