Compare Koala Cloud Call Center and Intermedia Contact Center - Dec 2022

Shlomi LaviShlomi Lavi / Dec 14, 2022

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Bottom Line: Which is Better - Koala Cloud Call Center or Intermedia Contact Center?

Koala Cloud Call Center is more expensive to implement (TCO) than Intermedia Contact Center, and Intermedia Contact Center is rated higher (89/100) than Koala Cloud Call Center (82/100). Intermedia Contact Center offers users more features (5) than Koala Cloud Call Center (0). There is a clear winner in this case and it is Intermedia Contact Center!

Looking for the right Inside Sales solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Electronic Voice Services Vs. Telax Hosted Call Center

Electronic Voice Services: Electronic Voice Services, Inc. (EVS7) was started in January 1993 in Dallas, Texas. Our corporate sales office is located in Addison, Texas (a suburb of Dallas), plus we have an office in Massachusetts. From the beginning our focus was on computer software and hardware to assist and automate the making and receiving of telephone calls. We started...

Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes r...

Who is more expensive? Koala Cloud Call Center or Telax Hosted Call Center?

The real total cost of ownership (TCO) of Inside Sales software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Koala Cloud Call Center and Telax Hosted Call Center.

Koala Cloud Call Center price starts at $59 per month , On a scale between 1 to 10 Koala Cloud Call Center is rated 4, which is lower than the average cost of Inside Sales software. Telax Hosted Call Center price starts at $35 per user/month , When comparing Telax Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Inside Sales software cost.

Bottom line: Koala Cloud Call Center is more expensive than Telax Hosted Call Center.

Which software includes more/better features?

We've compared Koala Cloud Call Center Vs. Intermedia Contact Center based on some of the most important and required Inside Sales features.

Koala Cloud Call Center: We are still working to collect the list of features for Koala Cloud Call Center.

Telax Hosted Call Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.

Target customer size

Koala Cloud Call Center's typical customers include: SMBs, Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center.

Koala Cloud Call Center

ITQlick rating
(3.5/5)

starts at $59 per month

Koala Cloud Call Center is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. Koala Cloud Call Center received a rating of 3.5 from ITQlick team. The softw...

Categories: Auto Dialer / Predictive Dialer, IVR, Workforce Management, Quality Management.

Intermedia Contact Center

ITQlick rating
(4/5)

starts at $35 per user/month

Intermedia is a web-based contact center software that can offer users a cost effective and flexible customer service. It can reduce the costs and headaches of implementation, support and management of complex ...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, Call Center.

Compare specifications

Compare features

Koala Cloud Call Center: 0 Features

We are working to collect the list of features

Telax Hosted Call Center: 5 Features

CRM with Call Center
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center
Real Time Reporting
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Koala Cl...
ITQlick rating
3.5/5
Score
82/100
Pricing
4.2/10
License pricing
$59 per month
Functionality
9
Compare
Intermed...
ITQlick rating
4/5
Score
89/100
Pricing
2/10
License pricing
$35 per user/month
Functionality
13
Ambition
ITQlick rating
4.6/5
Score
81/100
Pricing
5.8/10
License pricing
$6,840 per year
Functionality
15
Lucep
ITQlick rating
4.5/5
Score
65/100
Pricing
2.4/10
License pricing
$10 per month
Functionality
5
Review
Field Wo...
ITQlick rating
5/5
Score
62/100
Pricing
2/10
License pricing
$29.99 per user/month
Functionality
15

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.