Compare Koala Cloud Call Center and Vocalcom - Jul 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Koala Cloud Call Center or Vocalcom?

Vocalcom is more expensive to implement (TCO) than Koala Cloud Call Center, and Koala Cloud Call Center is rated higher (82/100) than Vocalcom (76/100). Vocalcom offers users more features (5) than Koala Cloud Call Center (0).

Looking for the right Inside Sales solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Electronic Voice Services Vs. Vocalcom

Electronic Voice Services: Electronic Voice Services, Inc. (EVS7) was started in January 1993 in Dallas, Texas. Our corporate sales office is located in Addison, Texas (a suburb of Dallas), plus we have an office in Massachusetts. From the beginning our focus was on computer software and hardware to assist and automate the making and receiving of telephone calls. We started...

Vocalcom: Vocalcom was founded on the principle of simple design, providing solutions that are easy for agents and customers to use. Vocalcom's software is now built all over the world, by a growing group of talented people who love what they do. We embrace change, but we have held on to the spirit with which we began: Listen to customers, act with integrit...

Who is more expensive? Koala Cloud Call Center or Vocalcom Cloud Contact Center?

The real total cost of ownership (TCO) of Inside Sales software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Koala Cloud Call Center and Vocalcom Cloud Contact Center.

Koala Cloud Call Center price starts at $59 per month , On a scale between 1 to 10 Koala Cloud Call Center is rated 4, which is lower than the average cost of Inside Sales software. Vocalcom Cloud Contact Center price starts at $71.41 per user/month , When comparing Vocalcom Cloud Contact Center to its competitors, the software is rated 6 - similar to the average Inside Sales software cost.

Bottom line: Vocalcom Cloud Contact Center is more expensive than Koala Cloud Call Center.

Which software includes more/better features?

We've compared Koala Cloud Call Center Vs. Vocalcom based on some of the most important and required Inside Sales features.

Koala Cloud Call Center: We are still working to collect the list of features for Koala Cloud Call Center.

Vocalcom Cloud Contact Center: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

Koala Cloud Call Center's typical customers include: SMBs, Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.