Vocalcom Review

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Last updated: Dec 03, 2018

Vocalcom Cloud Contact Center Review

ITQlick rating
(4.92/5)

Starting from $65 Per month

Vocalcom Cloud Contact Center, as a contact center management system, helps users in winning more customers and in operating with a seamless customer experience.

What is Vocalcom Cloud Contact Center? Updated: Dec 03, 2018

Vocalcom Cloud Contact Center, as a contact center management system, helps users in winning more customers and in operating with a seamless customer experience.

Vocalcom Cloud Contact Center Average Rating -

The rating of Vocalcom Cloud Contact Center is 4.92 stars. The rating is based on ITQlick experts review

Vocalcom Cloud Contact Center Typical Customers

Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.

Vocalcom Cloud Contact Center Features

Vocalcom Cloud Contact Center is a cloud-based contact center software solution giving users the tool necessary for the management of multi-channel customer experience. The software can manage customer interactions as a single conversation, irrespective of whether it happen through one or across different channels.

The software allows the users in adding agents, customizing reports and designing Interactive Voice Resposnes/IVRs. This software has support for voice, email, chat, SMS, Facebook and Twitter within a web-based agent console. It offers predictive dialling and real-time contextual routing.

Vocalcom Cloud Contact Center Alternatives

The good alternatives for Vocalcom Cloud Contact Center can include Genesys Contact Centre, eSpace Contact Center and RingCentral Contact Center.

Vocalcom Cloud Contact Center Pricing Information

The pricing plans for Vocalcom Cloud Contact Center are available in four options. All are billed annually and priced per concurrent users per month. The Click2Start that costs €65, the Business Plus that costs €99, the Enterprise that costs €125 and the Premium that costs €185.

Vocalcom Cloud Contact Center demo

25 questions to ask the vendor on Vocalcom Cloud Contact Center demo


Vocalcom Cloud Contact Center Categories

Call Recording
Call Monitoring
Conference Calling
Call Center
Call Center Workforce Management
Call Tracking
Social Media

Specifications

Company:
Address: Paris, France
Website:Vocalcom Cloud Contact Center
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux


Vocalcom Cloud Contact Center Features

Call Conferencing
Call Recording
Inbound Call Center
Outbound Call Center
Call Center


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Vocalcom Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Vocalcom
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$65 Per month
Hosting
Cloud
Functionality score
12
Fit small business
Fit medium business
Fit large business
Software review
Five9
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
7/10
License pricing license pricing (if provided by the software vendor)
$185 Per month/user
Hosting
Cloud
Functionality score
29
Fit small business
Fit medium business
Fit large business
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
Winleads
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$495 Per license
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
Infinity
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review