Vocalcom Cloud Contact Center Review

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Last updated: Dec 03, 2018

Vocalcom Cloud Contact Center Review

19 reviews
(4.92/5)

Starting from $65 Per month

Vocalcom Cloud Contact Center, as a contact center management system, helps users in winning more customers and in operating with a seamless customer experience.

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What is Vocalcom Cloud Contact Center? Updated: Dec 03, 2018

Vocalcom Cloud Contact Center, as a contact center management system, helps users in winning more customers and in operating with a seamless customer experience.

Vocalcom Cloud Contact Center Average Rating -

The average rating of Vocalcom Cloud Contact Center is 4.92 stars. The rating is based on 19 aggregated online reviews.

Vocalcom Cloud Contact Center Typical Customers

Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.

Vocalcom Cloud Contact Center Features

Vocalcom Cloud Contact Center is a cloud-based contact center software solution giving users the tool necessary for the management of multi-channel customer experience. The software can manage customer interactions as a single conversation, irrespective of whether it happen through one or across different channels.

The software allows the users in adding agents, customizing reports and designing Interactive Voice Resposnes/IVRs. This software has support for voice, email, chat, SMS, Facebook and Twitter within a web-based agent console. It offers predictive dialling and real-time contextual routing.

Vocalcom Cloud Contact Center Alternatives

The good alternatives for Vocalcom Cloud Contact Center can include Genesys Contact Centre, eSpace Contact Center and RingCentral Contact Center.

Vocalcom Cloud Contact Center Pricing Information

The pricing plans for Vocalcom Cloud Contact Center are available in four options. All are billed annually and priced per concurrent users per month. The Click2Start that costs €65, the Business Plus that costs €99, the Enterprise that costs €125 and the Premium that costs €185.

Vocalcom Cloud Contact Center demo

25 questions to ask the vendor on Vocalcom Cloud Contact Center demo


Vocalcom Cloud Contact Center Categories

Call Recording
Call Monitoring
Conference Calling
Call Center
Call Center Workforce Management
Call Tracking
Social Media

Specifications

Company:
Address: Paris, France
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux


Vocalcom Cloud Contact Center Features

Call Conferencing
Call Recording
Inbound Call Center
Outbound Call Center
Call Center


Vocalcom Cloud Contact Center Video:

02 Jan

What is IVR System: Top 5 System

Interactive voice response (IVR) systems are designed to streamline the performance of an inbound contact center. In fact, an IVR can function like a front desk agent. Consisting of telephony equipment, an IVR allows callers to effortlessly complete ... read more


13 Oct

What is Predictive Dialer Software? Top 5

In simple words, a predictive dialer is the best way to get the best out of your call center and optimize human labor. These are designed to automatically make calls, freeing your call center agents from wait times. Not only this, a predictive dialer... read more


16 Aug

Mistakes to Avoid When Choosing Call Center Solution

When it comes to choosing call center software, you are looking for a tool that meets the needs of your organization as well as customers while keeping cost in check. Customers want quick solutions to their queries, and a reliable contact center solu... read more


27 Jun

Nextiva Call Center Vs. Incontact Call Center

Software is inextricably interwoven into the successful operations of a call center business. It is not an afterthought but a mission critical decision that requires an in depth analysis. With the benefits of scalability, lower cost of ownership and ... read more


22 Mar

4 Call Center Software Alternatives for Five9

It doesn’t matter if your company is running its own call center for customer service or if its main activity is the outsourcing of call center services, the fact is that it will have to deal with two faces of the same problem. One of them is technol... read more


Vocalcom Cloud Contact Center 8 Alternatives