Vocalcom Review - why 4.9 stars?

Shlomi Lavi / updated: Mar 22, 2022

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What is Vocalcom?

Vocalcom Cloud Contact Center is a call center software for small to medium businesses. Its key features include click to call meeting, click-to-chat, click-to-video, internal knowledge base, social media customer engagement, predictive, progressive and preview dialing, real-time contextual routing, and context-based call scripting. This solution was created by TrueERP which was founded in 1994. Its office is located in Gold Coast, Queensland and has up to 50 employees.

Who is it best for?

Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.

Main features and functionalities

Vocalcom Cloud Contact Center is a cloud-based contact center software solution giving users the tool necessary for the management of multi-channel customer experience. The software can manage customer interactions as a single conversation, irrespective of whether it happen through one or across different channels.

The software allows the users in adding agents, customizing reports and designing Interactive Voice Resposnes/IVRs. This software has support for voice, email, chat, SMS, Facebook and Twitter within a web-based agent console. It offers predictive dialling and real-time contextual routing.

What is the actual cost?

The cost of license starts at $71.41 per user/month. ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Vocalcom. You can also find here pricing information from Vocalcom's website.

Pros

• Easy to navigate and use
• Excellent customer support
• Offers plenty call center features

Cons

• More expensive than other contact center software
• Product documentation needs improvement

How it stacks up?

Access a head to head analysis of Vocalcom vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Vocalcom right for you or your business?

Vocalcom Cloud Contact Center fits small to medium enterprises which are looking for all-inclusive contact center solution. Its clients are from different industries such as oil and energy, information technology and services, consumer goods, and more. Its clients include Dreambox, TOUPARGEL, and Sogedes GmbH.