Vocalcom Review

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Last updated: Aug 31, 2019

Vocalcom Review

ITQlick rating
(4.9/5)

Starting from $65 per month

Vocalcom Cloud Contact Center is a call center software for small to medium businesses. Its key features include click to call meeting, click-to-chat, click-to-video, internal knowledge base, social media custo...

  • Categories (4/7):

    • Call Monitoring
    • Call Recording
    • Conference Calling
    • Call Center

Shlomi Lavi / updated: Aug 31, 2019

What is Vocalcom?

Vocalcom Cloud Contact Center is a call center software for small to medium businesses. Its key features include click to call meeting, click-to-chat, click-to-video, internal knowledge base, social media customer engagement, predictive, progressive and preview dialing, real-time contextual routing, and context-based call scripting. This solution was created by TrueERP which was founded in 1994. Its office is located in Gold Coast, Queensland and has up to 50 employees.

Average Rating -

The rating of Vocalcom is 4.9 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.

Features

Vocalcom Cloud Contact Center is a cloud-based contact center software solution giving users the tool necessary for the management of multi-channel customer experience. The software can manage customer interactions as a single conversation, irrespective of whether it happen through one or across different channels.

The software allows the users in adding agents, customizing reports and designing Interactive Voice Resposnes/IVRs. This software has support for voice, email, chat, SMS, Facebook and Twitter within a web-based agent console. It offers predictive dialling and real-time contextual routing.

Vocalcom 3 Pros

  • Easy to navigate and use
  • Excellent customer support
  • Offers plenty call center features

Vocalcom 2 Cons

  • More expensive than other contact center software
  • Product documentation needs improvement

Competitors & Alternatives

Convoso is a contact center software for small and medium businesses available at the same price range as Vocalcom Cloud Contact Center. Convoso provides similar features as Vocalcom Cloud Contact Center including automatic call and lead distribution, CRM integration, call recording, routing, and reporting, customer database, and lead distribution.

Convoso also offers multi-channel communication and management, predictive dialer, real-time monitoring, SSL security, and workflow management. Both have high vendor reputation online and are beneficial as call center system.

KOOKOO CloudAgent is a cloud-based call center software for the same client size as Vocalcom. KOOKOO pricing is lower than Vocalcom also provides ACD (Automatic call distributor), real-time dashboards, IVR (interactive voice response), CTI (Computer telephony integration), and agent skill routing.

It also has multichannel (voice, email social media, SMS), agent scripts, interaction analysis, contextual caller info, and quality monitoring capabilities. Both have excellent customer review ratings and KOOKOO can be a cheaper alternative to Vocalcom Cloud Contact Center.

Vocalcom Pricing Information

The cost of license starting from $65 per month. The experts at ITQlick has reviewed Vocalcom pricing and gave the software a total cost of ownership (TCO) rating of 6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Vocalcom in action

Is it the right software for you?

Vocalcom Cloud Contact Center fits small to medium enterprises which are looking for all-inclusive contact center solution. Its clients are from different industries such as oil and energy, information technology and services, consumer goods, and more. Its clients include Dreambox, TOUPARGEL, and Sogedes GmbH.

Vocalcom Categories

Call Monitoring
Call Recording
Conference Calling
Call Center
Call Center Workforce Management
Call Tracking
Social Media

Specifications

Company:
Address: Paris, France
Website:https://www.vocalcom.com/
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

Vocalcom Features

Call Conferencing
Call Recording
Inbound Call Center
Outbound Call Center
Call Center

Vocalcom Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Vocalcom
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
76/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$65 per month
Hosting
On premise and Cloud
Functionality score
12
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Hosting
On premise and Cloud
Functionality score
20
Fit small business
Fit medium business
Fit large business
Software review
8x8
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$0.04 per minute
Hosting
On premise and Cloud
Functionality score
43
Fit small business
Fit medium business
Fit large business
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review