Compare Lessons and LiveAgent - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - Lessons or LiveAgent?

LiveAgent is more expensive to implement (TCO) than Lessons, and Lessons is rated higher (84/100) than LiveAgent (80/100). Both tools offer the same amount of features.

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Secutor Solutions LLC Vs. Quality Unit

Secutor Solutions LLC: OUR MISSION Provide superior services and products for the discovery, capture, management and reuse of knowledge. Demonstrate resolute commitment and passion for understanding and delivering the customer's needs in all products and services.

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

Who is more expensive? Lessons Learned Database or LiveAgent?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Lessons Learned Database and LiveAgent.

Lessons Learned Database price starts at $8 per user/month , On a scale between 1 to 10 Lessons Learned Database is rated 2, which is much lower than the average cost of Knowledge Management software. LiveAgent price starts at $15 per agent/month , When comparing LiveAgent to its competitors, the software is rated 2 - much lower than the average Knowledge Management software cost.

Bottom line: Lessons Learned Database cost is around the same cost of LiveAgent.

Which software includes more/better features?

We've compared Lessons Vs. LiveAgent based on some of the most important and required Knowledge Management features.

Lessons Learned Database: Workforce Management, Project Management, Issue Management, Project Portfolio Management, Collaboration Management.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

Target customer size

The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers. Customers of the software include businesses of all sizes and a wide range of types.