Compare LiveAgent and Oracle WebCenter - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - LiveAgent or Oracle WebCenter?

Oracle WebCenter is more expensive to implement (TCO) than LiveAgent, and LiveAgent is rated higher (80/100) than Oracle WebCenter (62/100). LiveAgent offers users more features (5) than Oracle WebCenter (3). There is a clear winner in this case and it is LiveAgent!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Quality Unit Vs. Oracle Corporation

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...

Who is more expensive? LiveAgent or Oracle WebCenter?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and Oracle WebCenter.

LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. Oracle WebCenter price starts at $1,540 per license , When comparing Oracle WebCenter to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Oracle WebCenter is more expensive than LiveAgent.

Which software includes more/better features?

We've compared LiveAgent Vs. Oracle WebCenter based on some of the most important and required Help Desk features.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

Oracle WebCenter: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. Customers of the software include small and medium businesses as well as large multi-national corporations.