Compare LogMeIn PRO and CA Service Desk - May 2022

Shlomi LaviShlomi Lavi / May 26, 2022

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Bottom Line: Which is Better - LogMeIn PRO or CA Service Desk?

CA Service Desk is more expensive to implement (TCO) than LogMeIn PRO, and CA Service Desk is rated higher (84/100) than LogMeIn PRO (77/100). LogMeIn PRO offers users more features (3) than CA Service Desk (0).

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

LogMeIn Vs. CA Technologies

LogMeIn: LogMeIn is a public company that provides software as a service-based solution for remote control, file sharing, systems management, data backup, business collaboration and on-demand customer support of PCs, servers, Macintosh computers, smartphones and other connected devices.

CA Technologies: CA Technologies has been helping companies manage Information Technology (IT) in all kinds of environments for more than three decades. CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies so...

Who is more expensive? LogMeIn PRO or CA Service Desk Manager?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LogMeIn PRO and CA Service Desk Manager.

LogMeIn PRO price starts at $30 per month , On a scale between 1 to 10 LogMeIn PRO is rated 2, which is much lower than the average cost of IT Management software. CA Service Desk Manager accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 LogMeIn PRO is rated 2, which is much lower than the average cost of IT Management software.

Bottom line: CA Service Desk Manager is more expensive than LogMeIn PRO.

Which software includes more/better features?

We've compared LogMeIn PRO Vs. CA Service Desk based on some of the most important and required IT Management features.

LogMeIn PRO: Data Import/Export, Basic Reports, Online Customer Support.

CA Service Desk Manager: We are still working to collect the list of features for CA Service Desk Manager.

Target customer size

LogMeIn Pro would work fine for large corporations, outsourced IT service providers, small to medium businesses, home PC technicians, mobile professionals and even average people. The software is a viable product for businesses of all sizes and a wide range of types.

LogMeIn PRO

ITQlick rating
(4/5)

starts at $30 per month

LogMeIn Pro is an online service offered by the company LogMeIn, Inc. It was designed to provide business owners with remote access to their PC no matter where they are. The remote connectivity was developed to...

Categories: File Sharing, Remote Access, File Storage.

CA Service Desk

ITQlick rating
(3.3/5)

CA Service Desk Manager is a help desk management solution for businesses of all sizes. Its capabilities include asset management, ticketing, customer survey, and others. The software was designed and la...

Categories: CRM, Banking CRM, Casino CRM, Complaint Management, Customer Loyalty.

Compare specifications

Compare features

LogMeIn PRO: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

CA Service Desk Manager: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
LogMeIn ...
ITQlick rating
4/5
Score
77/100
Pricing
3.2/10
License pricing
$30 per month
Functionality
6
Compare
CA Servi...
ITQlick rating
3.3/5
Score
84/100
Pricing
7/10
License pricing
Pricing not available
Functionality
13
Crashplan
ITQlick rating
4.6/5
Score
89/100
Pricing
2.6/10
License pricing
$10 per month
Functionality
9
SevOne
ITQlick rating
4/5
Score
88/100
Pricing
5.2/10
License pricing
$2,995 per license
Functionality
3
Review
Nerdio
ITQlick rating
5/5
Score
83/100
Pricing
6/10
License pricing
$3 per user/month
Functionality
3
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.