Compare Matrix and FrontSpin - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Matrix or FrontSpin?

FrontSpin is more expensive to implement (TCO) than Matrix, and FrontSpin is rated higher (83/100) than Matrix (82/100). Matrix offers users more features (9) than FrontSpin (5).

Looking for the right Auto Dialer / Predictive Dialer solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Matrix Vs. TalkCycle LLC (DBA FrontSpin).

Matrix: Matrix, which employs thousands of IT professionals, is the leading information technology company in Israel. Matrix executes some of the largest IT projects in Israel. Matrix develops and implements leading technologies , software solutions and products, it provides infrastructure and consulting services, outsourcing, offshore, training and assim...

TalkCycle LLC (DBA FrontSpin).: FrontSpin is the most innovative and effective sales communication software on the market. Our cloud-based system and power dialer helps you engage with more prospects and customers in less time, closing more deals and accelerating sales. FrontSpin is backed by a top-tier team of SaaS/cloud, communications, and UI experts from some of Silicon Vall...

Who is more expensive? Matrix software or FrontSpin?

The real total cost of ownership (TCO) of Auto Dialer / Predictive Dialer software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Matrix software and FrontSpin.

Matrix software accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Matrix software is rated 4, which is lower than the average cost of Auto Dialer / Predictive Dialer software. FrontSpin price Has a free version , When comparing FrontSpin to its competitors, the software is rated 4 - lower than the average Auto Dialer / Predictive Dialer software cost.

Bottom line: Matrix software cost is around the same cost of FrontSpin.

Which software includes more/better features?

We've compared Matrix Vs. FrontSpin based on some of the most important and required Auto Dialer / Predictive Dialer features.

Matrix software: ACD (Automatic Call Distribution), Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, Inbound Call Center, Outbound Call Center, Virtual Call Center Support.

FrontSpin: Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center, Contact Management.

Target customer size

Matrix software's typical customers include: Small, medium and large size businesses, The general classifications of the users of FrontSpin are the individuals engaging in wide range of small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and are taking advantages of the benefits coming from IT, data and web hosting and information-related services sector, mainly with the contact center management.